Research

Journal Articles

Minjung Kim. Forthcoming. "The Association Between Performance Information and the Satisfaction of Different Social Groups: Citizen Evaluation by Racial Groups." International Journal of Public Administration. https://doi.org/10.1080/01900692.2023.2257001. [Preprint]
Seulki Lee and Minjung Kim. Forthcoming. “Public Perceptions of Sector Bias and Cross-Sector Collaboration: An Experimental Study of Social Service Providers.” Public Management Review. https://doi.org/10.1080/14719037.2023.2273316. (Open Access)
Jihye Jung, Minjung Kim, and Jiwon Suh. 2023. “The Scope of Nonprofit Marketing Research in the Last Twenty Years: Lessons from the Literature.” The Journal of Philanthropy and Marketing 28(4). https://onlinelibrary.wiley.com/doi/abs/10.1002/nvsm.1745. [Preprint]
Nathan Favero and Minjung Kim. 2021. “Everything is Relative: How Citizens Form and Use Expectations in Evaluating Services.” Journal of Public Administration and Research Theory 31(3): 561-577. [Preprint]
Miyeon Song, Minjung Kim and Nathan Favero. 2020. “Social Class, Ingroup-Outgroup Comparison, and Citizen Evaluations: Is User Satisfaction Linked to Outcome Disparities?.” The American Review of Public Administration 50(2): 205-218. [Preprint].
Khaldoun AbouAssi, Lewis Faulk, Long Tran, Lilli Shaffer, and Minjung Kim. 2019. “Use and Perceptions of Nonprofit and Local Government Services in Diverse Urban Settings.” Nonprofit and Voluntary Sector Quarterly 48(5): 975-997. [Preprint]

Soojin Kim and Minjung Kim. 2022. “Citizen Satisfaction in the Public Sector.” Chapter in Elgar Encyclopedia of Public Management. Edited by Kuno Schedler: 205-207. DOI: https://doi.org/10.4337/9781800375499.citizen.satisfaction

Lewis Faulk, Mirae Kim, Teresa Derrick-Mills, Elizabeth Boris, Laura Tomasko, Nora Hakizimana, Tianyu Chen, Minjung Kim, and Layla Nath. 2021. “Nonprofit Trends and Impacts 2021: National Findings on Diversity and Representation, Donation Trends from 2015-2020, and Effects of 2020.” Independent Sector. https://www.urban.org/research/publication/nonprofit-trends-and-impacts-2021?utm_medium=twitter&utm_source=urban_social.